If you ordered new or upgraded services and you're eligible for self-installation, we'll send you a self-installation kit. Here are links to detailed self-installation instructions for internet and TV, including videos and equipment-specific guides: Still need help? Call 1.800.239.4430 or Live Chat. It's the exact model you need for the peak performance of your voice, TV, and internet services. (Learn about choosing the best router for gigabit internet.) Once you activate your service, you may decide to replace your Frontier router with one that you choose, buy, and install. However, Frontier supports only the routers we supply to you. Negotiate for reduced installation fees. Don’t see a deal for free installation or can’t get an Xfinity self-install kit sent to your home? Then it’s time to negotiate for an installation discount—like a boss. Most likely, your Xfinity rep is willing to negotiate with you, whether over the phone or in person. Choose Frontier FiberOptic Internet and do more of what you love to do online. With a Frontier Florida connection, keep the sun shining on your Internet service. Get Frontier in Florida. Score Frontier FiberOptic Internet for speed and compatibility you deserve. A Frontier Texas connection brings the digital world to the wild west.

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How To Get Frontier Installation Free Internet Only Online

The bottom line: most cable companies will offer you a better monthly price if you call and ask about it. Just keep in mind that you will have to spend at least an hour on the phone, call multiple times, and be extremely polite and patient.

Found another fee increase when you opened your broadband bill this month?

You’re not alone. The notoriously uncompetitive US broadband market has been driving prices up for years, while Internet costs elsewhere in the developed world have steadily fallen. A 25mb/s connection from an internet provider in New York currently costs nearly twice what they’re paying across the pond in London.

So. what can you do about it?

Well, you can either shrug it off and keep mailing away your hard-earned dollars…

…or you can get on the phone and start negotiating.

Even in an uncompetitive marketplace, Internet Service Providers (ISPs) like Spectrum, AT&T Internet, and CenturyLink place a lot of value on you as a customer. And even if your provider can’t bundle or cut any services to lower the price, it’s likely they’ll lower your subscription rate just to keep you from canceling your service.

All the strategies for haggling with Comcast, Time Warner and the rest come down to two things:

Being prepared to cancel so they’ll make offers to keep you
Being ridiculously polite to the person on the other end of the line

Assess Your Situation

Your biggest bargaining chip is your value as a customer. Having a clear picture of your account’s standing is critical for an outcome in your favor.

Ask yourself these questions:

Do you pay your monthly bill on time?
Are you at or near the end of your contract?

If the answer is “yes” on both counts, then you’re in a great position to negotiate. Make a note of your payment history with exact dates to bring up during your call. Calculate how much you pay annually (make sure you’re sitting down for this part) and quote that figure to your rep.

Negotiations get trickier if you’re in the middle of a contract because the rep knows you’ll have to pay a fee to break it. This is common in cities like Los Angeles and Richmond that have contracts required by incumbents. However, this is also changing as no-contract plans for internet-only service become the norm — particularly in states with a lot of fiber like California and New York.

Regardless, don’t give up: if the cancelation fee is less than you could potentially save by switching or downgrading to a different service, you still have chips on the table.

Finally, comb your account history and make note of any promotions you’ve already taken advantage of (sign-up bonuses, etc.), as well as any price hikes that occurred during the course of your contract. Make a tally of issues you’ve experienced from ISP errors, such as incorrect fees or uncompensated loss of service. If you’re already taking advantage of a sign-up bonus or other promotion, be prepared to explain to your rep why it’s insufficient.

Research Your Options

There has to be a consequence if your sales rep won’t lower the price of your service. In most cases, that consequence is to take your business elsewhere. To that end, familiarize yourself with all the ISPs in your area, what plans they offer, and how much other customers on your current plan are paying.

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The bad news is that a staggering 39 million Americans only have access to one service provider. If you live in one of these areas, you may be fighting an uphill battle.

The good news is, finding out the specifics of what competitors are available is ridiculously easy: just enter your zip code into the BroadbandNow provider comparison tool and click the “Go” button.

Let’s take a look at our options in Brooklyn, New York as an example:

Right away, we can see that this is a great area for negotiation. (Edit: as of 2018, Spectrum has taken over cable service in most of NYC. They are notoriously less willing to negotiate with customers than other cable companies.) There are plenty of options for true broadband at varying prices and levels of service quality. More detailed information on each provider is available as a drop down, offering recent stats on plan tiers and specific download/upload speeds.

The second step is to get on the phone with the competition first. Call every provider in your area, even workable DSL options, and take note of what they offer. Call centers are a hassle, but the rewards are big: tell them you’re considering switching to their service, and chances are they’ll offer a sign-up deal to get you on board. If they do: bingo! Your bargaining power will be all the better when you call to cancel or negotiate with your current provider.

It’s also worth asking around to see if your friends or family in the area have the same provider and how much they pay for service. If you’re paying more than any of them, make sure to bring it up with your rep during your call.

Recap

Once you’ve covered all the bases above (we know, it’s a lot of bases), it’s time to get on the phone with your provider and start negotiating.

To recap, here’s the information you need to have on hand for the call:

Current monthly bill amount
Monthly bill amount when you signed up
Amounts and reasons for any bill increases
Length, to date, of your subscription
List of any service issues you’ve experienced
Competing plans and sign-up bonuses in your area
Sign-up bonuses your current provider is offering

Get on the Phone and Start Negotiating

Now comes the fun part: getting on the phone. Two rules of thumb to keep in mind to boost your odds:

Be polite
Be insistent

This is easier said than done, since big ISP help centers are famously difficult to navigate (to the point that businesses have cropped up to navigate them for you.)

Here’s what’s happening behind the scenes:

When customers call to cancel their accounts, most ISPs route them to a retentions rep whose job is to stop you from leaving. Acquiring customers is expensive, and losing you is a hit to their bottom line: if you’re paying $120/month for cable and broadband, that’s almost $1500/year. It’s easier for your ISP to cut you $10–40/month slack than it for them to lose your patronage.

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The retentions reps are given set amounts of promotional deals, which they hand out at their discretion to entice you to stay. However, they won’t offer you one unless you are really prepared to cancel your account with them.

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Your Script

The sales rep

How To Get Frontier Installation Free Internet Only